Cancellation policy for the delivery of goods

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Annalena Holzhofer, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany, welcome@annalena-abstract.art, phone: 0178 5113684) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse the repayment until we have received the goods back and inspected them.

You must return or hand over the goods to us or to Annalena Holzhofer immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs amount to 100 EUR. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. The return must not be sent to the imprint address (Annalena.Abstract.Art, Annalena Holzhofer, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany)! If the package is sent to the wrong address, you will be fully responsible for the resulting costs. The return address will be communicated to you after receipt of the revocation.

The right of withdrawal does not apply to the following contracts:

- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Gift cards

This means that goods that are custom-made (e.g. commissioned work) or modified (e.g. framing) are excluded from the right of withdrawal.

Cancellation policy for the provision of services

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Annalena Holzhofer, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany, welcome@annalena-abstract.art, phone: 0178 5113684) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

The right of withdrawal does not apply to the following contracts:

Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, motor vehicle rental, delivery of food and beverages, as well as for the provision of other services related to leisure activities, if the contract provides for a specific date or period for the provision.

For a contract for the provision of services that does not oblige you to pay a price, the following shall apply: The right of withdrawal shall also expire (prematurely) if we have provided the service in full.